What does that mean exactly? well, the idea is pretty simple. You can get personalized help with your Apple products from the comfort of your home.
The NextWeb has noted that Apple has added an “Ask Now” feature to its UK website where you can start a live chat with a specialist who can walk you through the steps to fix your problem.
This is how Apple describes the service:
“Expert advice. Personalized help. Every step of the way. Now there’s a whole new way to get help from the Apple Online Store. When shopping for a new iPad or iPhone, you can get answers to all your questions through a personalized, online guided tour. We can even help set up your new product after you get it.â€
On the main page of the UK website, you `ll see a link on the right side of the page, click it and follow the provided instructions. One very helpful and interesting option is the guided tour one where It serves up streaming video of your Specialist’s screen to your computer, as the two of you explore web pages and view apps together.
The service is currently available in the UK, Spain and Brazil. We are still not sure if they will extend the service to the US, but it sure is an exciting option.
